Austins-Web

To http://www.homeeverything.com ,

Before I made my order on your website, I called into sales and asked saul@homeeverything.com if I ordered 3 appliances (over $3,000) worth of gear from your store, could they simply throw in home delivery. His response was, yes as long as I didn't price match everything. Go ahead and purchase online and forward him the order number and he would take care of the home delivery.

Upon the promise, I created the order and emailed Saul. A few days ago by without hearing anything back from him. I called up inquiring my order. I was connected to a customer service representative on the phone who asked Saul about this promise. He had no idea of the sort. I wasn't asking for a free appliance for 50% off, I was simply asking for free home delivery. Upon the dis-service of a broken promise, I asked to cancel my order. The sales representative on the phone, then agreed to cancel my order and hung up the phone on me without any confirmation or pleasantries. I found my shopping experience to be extremely poor and the sales representatives rude to me.

I am sorry but I am going to be forwarding the story to http://consumerist.com.

Regards, Austin